Last updated: October 22, 2025
We're pretty straightforward about how we handle your info. Here's everything you need to know about your data when you work with us.
Look, we get it - privacy policies can be a snooze fest. But here at Titan Reach Architecture, we actually care about keeping your information safe. We're based in Vancouver, BC, and we've been designing buildings that reach for the sky since day one. When you trust us with your project, you're also trusting us with your personal details, and we don't take that lightly.
This policy covers our website (titanreach.info), any consultations you have with us, and basically any interaction where we might collect your info. We're committed to following Canadian privacy laws, including PIPEDA, because honestly, it's just the right thing to do.
When you reach out to us or fill out a form on our site, we'll grab your basic contact stuff:
We need this stuff to actually help you with your project. Can't design a building if we don't know where it's going, right?
Like pretty much every website out there, we automatically collect some technical bits:
This helps us figure out what's working on our site and what needs improvement. If everyone's bouncing from a certain page, we probably need to fix something.
We keep records of our conversations with you - emails, phone call notes, meeting summaries, that kind of thing. It's important for us to remember what we discussed about your project, especially when we're juggling multiple clients and their unique requirements.
These records help ensure nothing falls through the cracks and everyone stays on the same page throughout the design and construction process.
We're not in the business of selling your data or spamming you with junk. Here's what we do with your info:
To provide the architectural services you're hiring us for - consultations, design work, construction oversight, and all the other stuff that comes with creating amazing buildings.
To respond to your inquiries, send project updates, share design concepts, and generally keep you in the loop about what's happening with your build.
To make our website better and improve our services. We analyze how people use our site to figure out what content is helpful and what needs work.
To comply with building codes, zoning regulations, and other legal requirements. Architecture involves a lot of paperwork and regulatory stuff, unfortunately.
You've got rights when it comes to your personal information. Here's what you can do:
You can request a copy of all the personal information we have about you. We'll send it over in a readable format.
If something's wrong or outdated, let us know and we'll fix it. We want to have accurate info anyway.
You can ask us to delete your personal information. We'll comply unless we need to keep it for legal or contractual reasons (like completed projects).
Don't want to hear from us anymore? Click unsubscribe on any email or let us know directly. We won't be offended.
You can request your data in a format that's transferable to another service provider if you want to take it elsewhere.
To exercise any of these rights, just reach out to us:
Email: info@titanreach.info
Phone: +1 (604) 555-0147
We take security seriously. Here's some of what we do to protect your information:
That said, no system is 100% foolproof. We do our best to protect your data, but we can't guarantee absolute security. If we ever have a data breach that affects your information, we'll let you know promptly and tell you what we're doing about it.
We don't keep your data forever - just as long as we need it:
Active Projects: Throughout the duration of our working relationship and the project lifecycle.
Completed Projects: We typically keep project files for 7-10 years after completion. This is partly for legal reasons (contracts, warranties) and partly because clients sometimes come back years later with questions or wanting modifications.
Inquiry Records: If you contacted us but didn't move forward with a project, we'll keep your basic contact info for about 2 years in case you change your mind.
Marketing Lists: As long as you're subscribed or until you ask to be removed.
Website Analytics: Usually aggregated and anonymized after 26 months.
When we no longer need your data, we'll either delete it securely or anonymize it so it can't be traced back to you.
We're based in Canada, but some of our service providers might be located in other countries (like the US for certain cloud services). When your data crosses borders, we make sure it's still protected according to Canadian privacy standards.
If you're outside Canada and interacting with us, your information might be transferred to and processed in Canada. By using our services, you're acknowledging this transfer.
Our services aren't directed at kids under 16. We don't knowingly collect personal information from children. If you're a parent and think your child has given us their information, please contact us and we'll delete it.
We might update this privacy policy from time to time as our practices evolve or laws change. When we make significant changes, we'll post a notice on our website and update the "Last Updated" date at the top.
If you're an active client, we'll also send you an email about major changes. For everyone else, it's worth checking back here occasionally to stay informed.
If you've got questions about this privacy policy or how we handle your data, don't hesitate to reach out. We're happy to clarify anything that seems confusing.
1250 West Hastings Street, Suite 800
Vancouver, BC V6E 2M4, Canada